Course Overview

Customer service is all about bringing the customer back to buy more. A good customer service involves both the internal and external customer. A lot of focus is made on the external customer whiles ignoring the internal customer. An excellent internal and external customer service will lead to more repeat business and increased profitability.

  • Focusing on the Customer
  • Enhancing Customer Courtesy Skills
  • Impacting the Customer Experience
  • Communicating Effectively
  • Handling Challenging Situations
  • How to market your services or products on little or no budget!
  • Treat each customer interaction as an opportunity to help the customer and win repeat business.
  • Quickly target the customer’s spoken and unspoken needs.
  • Handle challenging customers and situations.
  • Ensure that every call results in furthering a positive image of your company in the mind of the customer.
  • Identify assumptions that service providers have about their customers and how those assumptions affect the service they provide.
  • Relationship managers
  • Customer service executives
  • Business leaders
  • Sales and marketing managers
  • Sales executives
  • Front desk executives

Training is delivered at carefully chosen off-site locations (hotels, conference rooms) in Accra to avoid work distractions.


Training is delivered at clients offices or conference room with support from Lockwood training management team

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